Data Deletion
Instructions

1. Choose what you want removed

You may request deletion of an account and its associated records, selected contact/draft records, or Meta-related messages and status records held by this portal. Supported individual workspace records can also be removed using the delete control in your logged-in account.

2. Send a deletion request

Contact Hardeep ERP Software using either channel:

• Call +91 78889-17735 and state that you are making a WAAPI Connect data deletion request.
• Send a request through our WhatsApp contact. Mention “WAAPI Connect — Data deletion request”.

Include your account email or the relevant business name, the number/account affected, the information you want deleted and a contact method for verification. Provide only the details necessary to identify the request. Do not send your password, OTP, access token or App Secret.

3. Verification and handling

We will review the request and verify identity and authority before deleting information. If your information is held in a client business workspace, we may need that business’s instructions or confirmation. After verification, we will explain the proposed scope and expected completion time, perform the applicable removal and provide a completion response or explain any valid limitation. This is a manual support process; it is not an automated deletion callback.

4. What deletion covers

Depending on the verified request, deletion can cover account/profile records, associated workspace data and Meta-derived message/status records in the active portal database. Account removal also removes associated sessions. Necessary legal or security records may be retained where justified; we will explain such exceptions. Backup copies may remain until the hosting backup cycle rotates or the applicable backup is removed.

5. Meta permissions and external copies

If you have granted app permissions through Meta, you can also review or remove that access in the relevant Meta business/account settings. This stops or limits future access but does not replace a request to remove stored portal records. If you used the onboarding pilot, its Disconnect locally control removes the stored connection token and disables local routing; stored messages remain until deleted through a verified request.

We cannot delete copies held by recipients, your own phone, or Meta/WhatsApp. Requests for those copies must be handled through the relevant account or provider. Disconnecting a number, uninstalling WhatsApp or closing a browser does not delete this portal’s stored data.

6. Follow-up

Use the same contact channel and identify your earlier request when asking for an update. If your first request lacks enough information to verify ownership, we will ask for a proportionate alternative. For more information, read our Privacy Policy.